Frequently asked questions

Everything to help you support your staff and patients.


How do I get in touch?

If you need help and support with anything, please get in touch with us here.


What devices can I download the Evergreen Life app on to?

The Evergreen Life app can be downloaded to devices running IOS 10 and above and all devices running Android 7 and above.

Where can I download the app from?

The Evergreen Life app is available from the Apple store, Google Play and the iTunes store.

How do I change my password?

To change your password simply log on to the app, click on to the menu and enter the ‘Security Settings’. Here you will be able to change your password as well as set password prompts and recovery emails.

What do I do if I need help using the app?

The Evergreen Life app has been designed and tested to be as user-friendly and intuitive as possible. However, if you do require further help then please get in touch with our team here.

What happens to my medication reminders if I go abroad or the clocks go back/forward?

The app will adjust to new Time Zones or Daylight Saving Time adjustments as long as users close down the app completely and re-login to the app following a time change or adjustment. Evergreen Life recommends:

  • Users close down the app completely and re-login to the app when they travel into a new time zone to allow the medication diary and reminders to synchronise with the new time zone.  If the time zone you have moved to means that you skip over a scheduled medication time slot in the app you will need to go back and record this manually.
  • Users close down the app completely and re-login to the app after a clock change due to Daylight Saving Time adjustments to allow the medication diary and reminders to synchronise with the new time.

How can I share my health record?

This is your information, you own it and you are in control of it.

However, there are benefits to sharing your data, when you choose to. We know sometimes that the health professionals you meet don’t always have your up-to-date health information and this can result in delays in your care or the same questions being asked over and over again.  Wouldn’t it be great if you always had your health record with you at every appointment or in an emergency at the touch of a button? We know sometimes that people with busy lives who care for say, an older parent or grandparent can experience a lot of extra worry and stress when they cannot access information to support their loved one in their care. Wouldn’t it be great if you could tell if your loved one had managed to take those important lunch-time medications at the touch of a button? We know sometimes that people want to be positively engaged in their fitness and long-term health and want to stay as fit as possible for as long as possible. Wouldn’t it be great if you could start sharing your health goals with your doctor and get expert advice on your health and fitness in one place at the touch of a button? Sharing your health record could not be simpler.  Just go to Account and Security, select the Share & Care feature and enter the email address of the person you wish to share your Personal Health Record with. The app will send them a link to download the app and they can accept your sharing request and switch to view your profile. If they already have an Evergreen Life Personal Health Record account then your sharing request will automatically appear in the Share & Care feature of their app. Don’t forget you are completely in control of your health record so if at any time you wish to stop sharing your record this is possible at the touch of a button.

I am a healthcare professional. How can I access my patient’s health record?

People can share their Personal Health Records with any Health Professional they choose to. All they need is your email address, which they enter in the Share & Care feature of the app. Evergreen Life will then send you an invite to download the app where you will see that your patient has sent you a sharing request. Simply accept the sharing request and you will be able to switch to their profile and see their Personal Health Record and any of their observations such as blood pressure, peak expiratory flow or blood glucose results.

How secure is my data?

We will help keep your personal health record data safe, secure and private.

  • Your personal health record is password protected to prevent unauthorised access by anyone else.
  • The data that is entered, transmitted and stored is encrypted to prevent any unauthorised use of the data.
  • The data is stored in secure servers and data centers. These servers or data centers are located within the European Economic Area and the data is always treated and stored securely.

The electronic transmission of data over the internet is never completely secure but Evergreen Life endeavour to make the service as secure as possible and provide security similar to those provided by banking operators.r personal health record data safe, secure and private.


Does this website use cookies?

Yes. We use cookies to help us improve the way our website works, for example, by ensuring that visitors find what they are looking for easily. You can find out more on our cookie policy page.

Who writes the Health & Wellbeing articles?

Here at Evergreen Life, we have over 20 years combined experience in the medical field as well as over 60 combined years’ experience in healthcare IT. We use this knowledge to write and publish the most informative and fact-checked articles possible.


How do I find out about career opportunities at Evergreen Life?

All job vacancies will be displayed on the Evergreen Life careers page. For all other inquiries please get in touch with our team here.


How long will it take to receive my kit after I place my order?

Your DNA kit will be dispatched to you following confirmation of your order. Please allow 7 business days for delivery.

What is the turnaround time for results?

Results can usually be accessed within 6-8 weeks of receiving your sample. If there is likely to be a delay for any reason, we will contact you.

Can I order this as a gift for someone?

Yes. Details are collected on a form within the DNA collection kit. As long as a valid shipping address is provided, this can be sent straight to the recipient as a gift.

I am not based in the UK, can I still order a test?

At this time, we are only processing orders from within the UK.

How do I perform the test?

Taking an Evergreen Life DNA test is very easy. Simply order your DNA collection kit and it will be delivered to your mailing address. Inside the kit, you will find an ear-bud like swab that you rub on the inside of your cheek to collect cheek cells containing your DNA. You can then post it back to the lab for analysis using the postage paid return box. Your results will be uploaded to your health record , and you will be notified via email (or via your Evergreen Life app if you’ve already downloaded) when they are ready. Then you can easily login to your Evergreen Life app (or download) to view your results.

What happens to my sample once it reaches the lab?

Once your sample reaches the lab, you will be notified via the email address you have provided in the enclosed form (and through your Evergreen Life app if you have already downloaded). Your DNA will be extracted from your cheek cells and will be tested to confirm there is enough DNA for analysis. If there is not enough DNA, or your sample is not valid for any reason, you will be notified. We can arrange for a new DNA collection kit to be sent to you. The sample is then tested using a process called SNP genotyping and is analysed for a particular set of genetic markers based on which test you have selected.

How are my results delivered?

Simply login to your existing Evergreen Life app, or download the app. Your results will be added to your ‘My DNA’ page and we will let you know when they are ready.