If you need help and support with anything relating to the Evergreen Life app, website or services, please get in touch with us here.
You can also find articles on our Help Centre here - so you can seek answers right away.
The Evergreen Life app can be downloaded to devices running IOS 13 and above and all devices running Android 5.1 and above.
The Evergreen Life app is available from the Apple App Store and Google Play Store.
To change your password simply log in to the app, tap on to the menu in the top-right hand corner. Tap ‘Account and Security’, then ‘Security Centre’. Here you will be able to change your password as well as set password prompts and recovery emails.
The Evergreen Life app has been designed and tested to be as user-friendly and intuitive as possible. However, if you do require further help then please get in touch with our team here.
The app will adjust to new Time Zones or Daylight Saving Time adjustments as long as users close down the app completely and re-login to the app following a time change or adjustment. Evergreen Life recommends:
This is your information, you own it and you are in control of it.
However, there are benefits to sharing your data, when you choose to. For example:
- We know sometimes that health professionals don’t always have your up-to-date health information and this can result in delays to your care, or the same questions being asked over and over again. Wouldn’t it be great if you always had your health record with you at every appointment or in an emergency at the touch of a button?
- We know sometimes that people who care for older relatives can experience a lot of extra stress when they cannot access information to support their loved one in their care. Wouldn’t it be great if you could tell if your loved one had managed to take those important lunch-time medications at the touch of a button?
- We know sometimes that people want to be positively engaged in their fitness and long-term health and want to stay as fit as possible for as long as possible. Wouldn’t it be great if you could start sharing your health goals with your doctor and get expert advice on your health and fitness in one place at the touch of a button?
Sharing your health record could not be simpler. Just tap on to the menu in the top-right hand corner. Tap ‘Account and Security’. Then, scroll down and select ‘Trusted Access’.
Here you can enter the email address of the person you wish to share your Personal Health Record with. The app will send them a link to download the app and they can accept your sharing request and switch to view your profile. If they already have an Evergreen Life Personal Health Record account then your sharing request will automatically appear in the Trusted Access area of their app. Don’t forget you are completely in control of your health record so if at any time you wish to stop sharing your record, this is possible at the touch of a button.
We will help keep your personal health record data safe, secure and private.
The electronic transmission of data over the internet is never completely secure but Evergreen Life endeavour to make the service as secure as possible and provide security similar to those provided by banking operators
If your username or password combination is not letting you log in to Evergreen Life, then you can use your email address to request a password reset. Follow the steps in this article and you should be back into your account in a few minutes.
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Articles within our Health & Wellbeing library draw on health research, evidence and recognised guidance, with review from Evergreen Life’s clinical team.
We turn that information into clear, practical content to help you understand more about your health and wellbeing.
Link to your GP in the Evergreen Life app to unlock online services and get GP record access that will save you time, give you greater control and support the NHS. Follow these simple steps to link within the Evergreen Life app.
NHS login - a single, secure login that enables you to swiftly access health and social care apps and websites wherever you see the NHS login button.
Your NHS login account makes it easier and quicker for you to securely access digital health and care services with 1 username and password.
Find out more about NHS login here.
If you need to order a repeat prescription from your GP, you don’t need to visit the practice or wait in a phone queue, you can quickly and easily do this with Evergreen Life and get them delivered to your door. Find out how to order a repeat prescription with the app or website.
Once you're linked to your GP record, everything you see there is managed by your GP practice. So whilst you might think your Evergreen Life account is missing information, this is usually down to the way that your GP Practice has configured GP online services for their patients. We know this is frustrating, so this article will hopefully help you understand the reasons why information may appear to be missing.
All job vacancies will be displayed on the Evergreen Life careers page. For all other inquiries please get in touch with our team here.
