How to order a repeat prescription
I need to order a repeat prescription. How do I do this with Evergreen Life?
If you need to order a repeat prescription from your GP, you don’t need to visit the practice or wait in a phone queue, you can quickly and easily do this with Evergreen Life and get them delivered to your door.
To order medications online, you'll need to create an Evergreen Life account and link to your GP system. If you haven't done this already, you can link remotely using NHS login - a single username and password that allows you to access your GP services without leaving home. Alternatively, you can link using a registration letter that your GP practice provides.
- Log in to your Evergreen Life app. If you don't have the app yet, you can download it here.
- Go to your 'GP' section. If you're not yet linked to your GP, you can use the NHS login button to do this.
- Tap on 'Prescriptions.'
- Tap on the plus button (+) to order a new prescription.
- On the next screen, you’ll see any medications that you're able to order on repeat prescription. Simply tap the check box on the right-hand side to select the prescription you want to order.
- You can enter any information about the prescription in the text box.
- Tap 'Use an online pharmacy' if you want to get your prescription delivered to any UK address. You will need to select an Online Pharmacy, and then confirm your delivery address and payment details (if applicable).
- The next screen will show a confirmation of your order and a view of your current orders.
- Your GP practice will receive the request, and you can look at the 'Prescriptions Ordered’ summary to check the status of your prescription.
That’s it! You’ve sent your order request for a repeat prescription. You can check back anytime to keep up-to-date with your prescriptions. Can't see the medication you want to order? Check here for reasons why you can't order a repeat prescription.
What do the status updates mean?
There are three possible status updates you’ll see when you check your repeat prescription request. They are:
Requested – your prescription is waiting to be checked by your GP.
Issued – your GP practice has processed the order and can now be collected/will be delivered.
Rejected – your GP practice hasn’t accepted your request, so you’ll need to get in touch with your practice.
- Go to the Evergreen Life website login screen.
- On the right-hand side of the page, you’ll see the Prescriptions section with a list of any repeat prescriptions you can order.
- Click ‘Order repeat prescription.’
- Select 1 or more of your repeat prescriptions and enter any extra information about your request below.
- Click 'Use an online pharmacy' if you want your prescription delivered to any UK address. You will need to select an Online Pharmacy, and then confirm your delivery address and payment details (if applicable).
- Then click the 'Order' button at the bottom of the page.
- The next screen will show a confirmation of your order and a view of your current orders.
- Your GP practice will receive the request, and you can look at the 'Prescriptions Ordered’ summary to check the status of your prescription.
That’s it! You’ve sent your order request for a repeat prescription. You can check back anytime to keep up-to-date with your prescriptions. Can't see the medication you want to order? Check here for reasons why you can't order a repeat prescription.
What do the status updates mean?
There are three possible status updates you’ll see when you check your repeat prescription request. They are:
Requested – your prescription is waiting to be checked by your GP.
Issued – your GP practice has processed the order and can now be collected/will be delivered.
Rejected – your GP practice hasn’t accepted your request. It can also mean that one or more of the ordered items have been rejected or modified in some way. If either of these are the case, you'll need to get in touch with your GP practice directly.
