Account and Security
How to reset my password
I'm trying to log into my Evergreen Life account, but I can't remember my password. How do I reset my password?
If your username or password combination is not letting you log in to Evergreen Life, then you can use your email address to request a password reset. Follow the steps in this article and you should be back into your account in a few minutes.
How to reset your password in the Evergreen Life App:
- On the login screen, tap on ‘Forgotten Password?’
- Where prompted, enter the email address you use to access your account.
- Tap Send’.
- We'll send an email to the address you've provided. You'll normally get this within a minute, but please allow up to 10 minutes for the email to arrive. (Occasionally these emails are blocked by your email provider – if you don't see the email in your Inbox, please check your spam/junk email filters in case it's there.)
- Make a note of the 4-digit temporary password in the email.
- Go back to the Evergreen Life app and login, using the 4-digit code as your password.
- If you've setup a security question you'll be asked to answer it. Type your answer into the box provided and then tap ‘Answer’
- Enter a new password. Passwords must be at least 8 characters long and contain at least one upper case character, at least one lower case character and at least one number.
- If you'd like to see the password you have entered before confirming, tap on the ‘eye’ icon to the right of the password box.
- Tap on ‘Confirm New Password’.
You'll now be logged back into your account!
How to reset your password on the Evergreen Life website:
- On the login page, click on ‘Forgotten your login details?’
- When prompted, enter the email address you use to access the account.
- Tick the ‘I'm not a robot’ check box (you may be asked to complete a simple test here)
- Click on ‘Reset Password’
- We'll send an email to the address you have provided. You'll normally get this within a minute, but please allow up to 10 minutes for the email to arrive. (Occasionally these emails are blocked by your email provider – if you don't see the email in your inbox, please check your spam/junk email filters in case it's there.)
- Make a note of the 4-digit temporary password in the email.
- Go back to the Evergreen Life website and enter your temporary password where you would usually enter your password.
- If you've set up a security question you'll be asked to answer it now. Type your answer into the box provided and then click ‘Continue.’
- Enter a new password. Passwords must be at least 8 characters long and contain at least one upper case character, at least one lower case character and at least one number.
- Click on ‘Save Password.’
You'll now be logged back into your account!
