All Evergreen Life security details are fully encrypted. If you're struggling to answer your security question, here's a few things that might help:

• Input all details manually - copy and paste can be unreliable.
• On older accounts, the security answer is case sensitive and recognises other punctuation such as spaces, hyphens, apostrophes and full stops.
• On older accounts, if your answer is a memorable date the date format needs to be correct (e.g. dd/mm/yyyyy, dd/mm/yy, Jan 1st 2000 etc..)
• You may wish to experiment with upper/lower/mixed case answers.
• Check auto-correct, particularly on mobile devices. Passwords can be changed by auto-correct at the point when they were created. You may wish to try inputting your password in another form to see if auto-correct changes it, then see whether the changed password works.
• It's not possible to reset an account if the account is locked. If you think your account may be locked, please wait a few hours before attempting to reset the password again.

If you're still unable to access the account, please contact Evergreen Life Customer Support for further assistance.