Chemist4U - Online pharmacy provider FAQs

Chemist4U is one of our online pharmacy partners available on the Evergreen Life app or website. The following are some frequently asked questions about the Chemist4U service.

*Delivery within 4-5 days*

About Chemist4U

Chemist4U is a UK-based online pharmacy that offers a free, fast and discreet delivery service of NHS prescriptions to your door. Chemist4U is owned by Innox Trading Ltd, run by fully qualified pharmacists and operates from registered pharmacy premises in Skelmersdale, Lancashire.

How will be my prescription be sent out?

When you order your prescription, it usually takes 2 working days for your doctor to sign and send Chemist4U your prescription(s). Chemist4U then processes and dispatches your prescription within 1 working day by local courier or Royal Mail delivery depending on where you live (subject to stock and cut off times.)

Chemist4U uses a trusted Royal Mail tracked service on all prescriptions keeping you updated along the way. You’ll know as soon as Chemist4U has received your prescription from your GP, and you’ll know as soon as your prescription is on its way to you complete with tracking details.

Where can my medication be delivered to?

Chemist4U can deliver your prescriptions to anywhere in the UK. You can specify your address when you sign up to the service within Evergreen Life. If you wish to change your delivery address at a later date (for example if you move or if you are staying somewhere else), you can enter a different delivery address when you next order.  

Can I get my prescription sent to a different address?

Yes, you can specify a different address for your prescription to be sent to. To do this, log in to your Chemist4U account and set your delivery address in your dashboard. It is best to do this as soon as possible to avoid your prescriptions being sent to the wrong address. If this isn't set, Chemist4U will send your prescriptions to the address on the prescription.

Is this service free?

Yes, Chemist4U cover the cost of their service features, including delivery, to ensure the service is free for our patients and at no extra cost to the NHS. However, if you pay for your prescriptions, this cost still stands.   

If you do not pay for your prescriptions, please ensure you input this information when signing up for the service.

If you do pay for your prescriptions, you will be sent an email shortly after you have nominated Chemist4U asking you to set a password for your Chemist4U account and then set up your payments via GoCardless. GoCardless is Chemist4U’s chosen payment partner for taking prescription charges and it allows them to take payment as soon as Chemist4U receives a prescription from your GP.

Is Chemist4U part of the NHS?  

Like most pharmacies, Chemist4U provides services for patients on behalf of the NHS.

Does Evergreen Life get paid for this service?

This service is free for users, however, Evergreen Life is paid to provide it by Chemist4U.

The service is available through the Evergreen Life app and website.