When will my DNA results be ready?
I’ve received my DNA test kit, returned my DNA sample and the sample has arrived at the lab. What happens next and when can I get my results?
After you’ve sent your sample back to the lab, you’ll get a notification by email that we’ve got your sample and the DNA processing can begin!
So, what happens next?
The DNA lab processes samples in batches or ‘plates’. When we’ve got enough samples to fill a plate, the lab will schedule a test run. Once testing is complete, the raw data is sent securely to genetic specialists at Evergreen Life who will review the data and produce your report.
Will I receive updates?
We’ll notify you when your sample has been received back at the lab, and again when your results are ready. If we encounter any complications processing your sample, you will also get an email.
When will my results be available to view?
Sample processing takes around 6-8 weeks from the time your sample was received by the lab. After this time, your results will be ready to view in your Evergreen Life account. If we expect any delays, then we will contact you to let you know.
Does the quality of the sample deteriorate over this time?
No. When the lab receives your sample, they freeze it immediately to ensure that the quality of your sample is maintained. The best way to ensure a high-quality sample is to closely follow the instructions included in your test kit and to post the sample to the lab immediately after taking the sample.
